Matthew Ault

Review of Fairmont Scottsdale Princess

We stayed at the Fairmont on an a emergency stayca...

We stayed at the Fairmont on an a emergency staycation due to an air conditioning failure at our house. The property was in excellent condition and we choose to upgrade to the new rooms on the west side of the property. Room was immaculate and service from the staff was what I have come to expect at the Fairmont brand. I am a Fairmont President's Club member and have stayed at numerous Fairmont locations.

The only glaring issue was the food. I expect pricing for food at the Fairmont to be high but have a similar expectation that the food be excellent. We had lunch at Ironwood Grill which was $80 for two adults and two children (two orders of chicken tenders, mac & cheese, side salad, turkey club, and two diet cokes). Ouch! The chicken tenders had a metallic aftertaste. We dined at La Hacienda and three of us ordered steak: it was horrible with the only flavor being that of charred meat. Thankfully, the manager removed the items from our bill, but not what I expected and we have dined at La Hacienda numerous times..the guacamole is amazing. We also ordered room service for sushi and a kids pizza. The sushi came without chopsticks and the eel on the Dragon Roll was overcooked. We ended up eating off property for the rest of our stay.

We loved the pools and will be back, but will plan on dining elsewhere.