I bought a printer ESP Office 2150 less then a yea...

I bought a printer ESP Office 2150 less then a year ago and started having problems. i called Kodak support the first time and was kept on the phone for 2 and half hours by a person who had a terrible communication prolem. After so many test he concluded that the printer would have to be replaced with a new one since it was still under warranty.
The next day I received the order confirmation and it stated a refurbish printer was to be sent. I called them back and again stayed on the phone this time for an hour with another individual going back and forth about me getting a used printer instead of a new one. I requested to speak with a ;supervisor, but was kept on hold for 33 minutes and he came back saying the supervisor was busy, but that he would call me back in a few minutes. He never did
The next day I called back and again I spoke with another person who stated the supervisor could not do anything about it. Finally, after 20 minutes on the phone, the supervisor came on and said he was sorry, but that I just had to settle with the used printer and said is ther anything else I can do for you and thank your for calling Kodak and hung up. I called back and demanded to speak with somone hight then a supervisor and was told there was no one higher. I requested a phone number to the cooperate office, but he would not provide me with it. He did give me a customer service email address in which he said we could file a complaint with them. I did, and quess what, as of today 20 days leater, no response.
I received the used printer 5 days later and this printer does not work either. Again I called them and stayed on the phone 40 minutes with them running more test, the conclusion was that my black print cartridge was low and that was the problem. He said there was nothing else he could do. The next day I went and bought a black cartridge and the printer still was malfunctioning. I called them back and again more test. Their findings now was that the print head was out and they were sending me one.
This well known company should be ashame of themselves robbing people as such and then putting on these people that have no sympathy for what the custormer is going thru. For years I had HP printers and watching Kodak's commercial, I bought one in believing I would save money. I am hoping something can be done about their malpractices.