Andrew Wingfield

Review of Airbnb

My account was hacked, and a $2200 room was fraudu...

My account was hacked, and a $2200 room was fraudulently charged using someone else's stolen credit card. I called Airbnb immediately to resolve the issue (tangent: finding the number was nearly impossible, and hold times were outrageous).

I was told my case would be investigated and resolved in 72 hours. This period of time came and went with no response from Airbnb, so I called again (more outrageous wait times). I was again assured resolution was forthcoming, but the representative would not provide an estimated time frame.

Meanwhile, my account remained on the hook for $2200, someone else's credit card was being charged this amount, and a man in Amsterdam believed paying guests were coming to use his property.

It took 6 full days before Airbnb finally responded and cancelled the booking and charges. This is beyond unacceptable. I will never use this service again.