Rude CSR on Dec 31 2018 at 7am..hollered at me , "...

Rude CSR on Dec 31 2018 at 7am..hollered at me , "why didn't you show up" as I was trying to explain that I thought I had canceled the Reservation #77123341 and wanted her to waive the "no-show" fee. I asked her name and didn't provide. Said Happy New Year in a rude tone and abruptly hung up. then tried to contact Hotel Mgr for assistance to no avail. Don't EVER stay here. First time ever I have had problems with a Marriott property and I'm a Marriott member and have always stayed at Marriot properties. Your people and staff display how you run your hotel