I had an awesome experience servicing my Lincoln M...

I had an awesome experience servicing my Lincoln MKS. I called same day as I was passing through and they were able to accommodate me.
I was not sure the issue could have been resolved however from the moment I stepped in "Jeremy" made sure my concerns were addressed and my doubt put to rest.
He made checks on the status of my vehicle and when the phone line to the service area was busy he walked over there to get an update. Talk about service.
The lounge area is very relaxing as it comes with a full body massaging chair, (No, you don't need to get undressed).
My issue was resolved in a timely manner with time to spare for my trip. I don't always have great experience at "Service" department as they often made you feel like you are a number and not a customer.
That was not the case.
Thank you Jeremy