They told me what they charge, and said my restora...

They told me what they charge, and said my restoration process would take 1-2 days to be completed as we had a massive flood at our home. Later their office called me to tell me the charge was even lower and the process would take 3 days. After they completed the job, they sent a bill with all kinds of charges they didn't tell us about and also charged way more for the equipment than they said they would. When I contacted their administrative office, they told me it was my fault for not asking for an estimate and then gave me excuses. They also said that they don't give estimates to customers unless they ask (I asked for it, but they did not give it to me) and that they gave it to our insurance company. They are so unprofessional; I will never hire them again.