I absolutely hate this company. We've been with NE...

I absolutely hate this company. We've been with NEP for years now. It's really unfortunate, whenever we speak to someone over the phone or when a service person comes to our home, they're very nice and usually helpful. But when we have a issue, it is such a headache. We recently upgraded our internet package and somehow things have become exponentially worse. A few times a week our internet randomly goes out. Sometimes our devices will say we are connected to the internet yet the internet isn't working for us. Sometimes when I'm testing our speed, we will have high ping and jitter for no reason. Other times while testing our speed, it will say low ping and jitter, yet our speed is drastically lower than it should be. We are paying for 50 mbps, and so far, it hasn't felt like we've been receiving that much. I will say, when everything works as it should, we're happy with them. But the second we have a problem, and we tend to have many problems, it becomes absolute hell trying to resolve our issue.