Sandy Review of Ultima Function Centre
My husband and I had our wedding reception here in...
My husband and I had our wedding reception here in March. We were very disappointed with the service that Ultima provided.
They misplaced our bonbonnieres for the bridal party and I had to ask them multiple times to find them and place them on the table.
The food was served randomly, some tables didn t get enough, if any. Our total guest numbers were less than what we had told Ultima we were expecting, so they should have had more than enough food.
They were out of some soft drinks and juices at the start of the evening around 6.30pm.
Guests were being told to pay for drinks at the bar which was supposed to be included in what we had paid for.
Guests got told by wait staff to get their own cutlery from the kitchen.
Meals were served late.
Upon my arrival, the manager told me how stressed out she was about our function and that she had a few staff that had called in sick. Why would you say that to the bride?!
Dessert wasn t served til 11pm and our wedding cake was not cut and served at all.
We asked for our wedding cake to be packed so we could take it with us. They gave us a bag full of foam tiers with no actual cake, which we did not realise until after we got home. To this day, we still have no idea what happened to our cake.
Following this disastrous evening, my father in law contacted the owner of Ultima via phone and email multiple times to discuss our disappointment. It s been 5 months and the owner still has not returned any correspondence to my father in law.
I would not recommend Ultima to anyone!
Comments: