Very bad service. We waited an hour for the bus to...

Very bad service. We waited an hour for the bus to arrive for a trip from the airport to the hotel that lasts 40 minutes, forcing us to stay standing and in full sun because if the driver did not see us at the stop or bother to go. This was reported by an agent who treated us in very bad ways after trying to ignore us.
On the way back from the hotel to the airport, approximately 40 minutes, and with the departure of the flight at 1:00 pm. We were picked up at 9:00 h. in the morning, that is, four hours before takeoff. Unacceptable. We do not recommend this company and we will not hire it again.