I booked a transfer, Hoppa emailed to say the prov...

I booked a transfer, Hoppa emailed to say the provider could not go to the drop off location but did not provide an alternative location. Hoppa said that I could cancel free of charge but still charged me. They have not mentioned giving me a refund at all. I now have to chase the refund. Just great.

Edit: Ref. N1299689, much appreciated if you could chase up a response.