I booked our stay last week to renew our 25th wedd...

I booked our stay last week to renew our 25th wedding Anniversary vows.. well that never happened was very upset how Mary handled our renewal.. she reassured me we were all set for Tues May 4th 2 pm after getting dressed and going to lobby for renewal they were a no show!!! I was so sad.. after several voicemails to Mary I got no return calls.. Paradise stream sent us strawberries and Champagne to our suite that wasn't good enough for me.. This situation put a big damper on our stay.. still almost a week later no calls from Mary regarding this situation.. Very unprofessional. This was a big deal to me.. To renew vows..