Hello after carefully considering lots of our opti...

Hello after carefully considering lots of our options of a romantic getaway me and my wife of 21 years finally had the opportunity to reserve a room at your resort Paradise stream .We choose the Diana's oasis room. First of all room wasn't ready at 3:30 check in time..we were told it was still being cleaned and wasn't ready until almost an hour later. Now onto the dinner, I had ordered the shrimp and crab pasta which had 3 pieces of shrimp with barely any crab meat in it and not much taste...but I ate it regardless. Our waitress was explaining different options for the menu to the table behind us which was never mentioned to my wife and I. When we got back to our room I tripped going into room due to no lighting outside our building... I called front desk 2 times to make them aware of the problem,which was not fixed and it was dark all night. I paid just about $500 on this romantic getaway for my wife and could not even get a bottle of water all the machines were empty and at this price there should at least be a couple bottles of water in the refrigerator. Problem #4. Our TV in room froze up which I had to call front desk AGAIN and was told the maintenance man would go to tunnel to fix problem....he ended up knocking at our door interrupting our evening. Due to late room being ready and early check out time we were unable to enjoy all amenities included in the price. With having 4 children at home and FINALLY having an opportunity to get away for a night we basically paid for a room that had no drinks...a TV that needed to be reset..no outdoor lighting and a dinner that was included in a $500 a night resort to be something to brag about and not complain about! Hopefully if we ever get the opportunity to do this again and IF we decide to choose your resort our next visit would be a more pleasurable experience!