Phils Spence

Review of Acer Computer Australia

We purchased laptops feb 18

We purchased laptops feb 18
March video card failed we hota new laptop replacement
Not long after same problem they couldn t replace it as it was discontinued we paid extra money to get current model
October the hinges failed causing screen failure
Took back to Acer
Waited four weeks for a response despite calling them every week with the promise of a call back it did not happen
After many calls they said they would give a store credit
However this would not be enough to get laptop with same specs

I rang Acer and said this is unethical that I have to pay more

I spoke to a manager ersan Ahent
He asked me to explain the problem I was explaining problems when he stopped me and said shut up and listen to me
I said excuse me
He said he s very busy and he has taken time to solve my problem I then told him that I no longer have ish to speak to him about the problem and could I escalate it to his manager
He got quite angry I said I don t want to speak to you and hung up the phone
He continued to ring my phone 2nd call I advised home that you are harassing me and I m not comfortable with that
12 phone calls later in the matter of ten minutes
I rang Acer but no manager was available so rang head office Taiwan and spoke to pr department
Things then moved very quickly
I spoke to David king and he said he would fix my problem then he would investigate his staff

Later he called me back and said he has organised a credit that would enable us to get laptop with same specs and it would take 2 days

2 days later I rang retailer they said Acer still hasn t sent updated credit
I rang David and told him that this has not been forfilled could you get on to staff to solve problems

David became defensive saying we have done our job and I was wrong

I said to him could you please call store manger to confirm this as my son has end of year exams

He called me back still upset saying that manger is not available and he was waiting for a call back

After I heard that time we dicided not to use there products and purchased a dell laptop

This took up around 8 hours of my time

In a nut shell if you have a problem with Acer products call Taiwan office and talk to pr