Visited on a busy Saturday just before the summer ...

Visited on a busy Saturday just before the summer holidays and it seemed quite disorganised and not like their usual efficient selves. Had to queue to get in as we were collecting our Merlin passes and the girl at the booth didn't know how to issue our day tickets to get in, took five minutes for her to wander off and ask someone who did.
Was also disappointed to be told the hotel buffet wasn't going to be open as it wasn't "peak time" - given it was a sunny July day I can't imagine much more peak personally.