I work at another FI and Chase is by no means an F...

I work at another FI and Chase is by no means an FI I would ever hold accounts with. I did get an Amazon CC though chase, and long story short I got a late fee on the card. The contact center rep I talked to was kind and provided a one time courtesy waiver given the situation. This was was generous and I appreciate the customer service; therefore my review rating increased. There are benefits to a large FI like chase, but many of them are not realized until you hit a static six figures in an account. Thanks for coming to my Ted Talks