Airbnb is in VIOLATION of its Terms of Service!!! ...

Airbnb is in VIOLATION of its Terms of Service!!! I would like to bring to your attention the recent DEFAMATORY and INACCURATE review published by recent guests on my Airbnb PUBLIC PROFILE (confirmation code HMARPZYKSB). This review accuses me of RACISM, breaking into and entering the guest's rental, attemptIng extortion, and threatening them. There is no evidence that any of these charges are true. In fact they are all false, and came only after I opened a resolution center case to recover DAMAGES CAUSED by these guest to my property (Resolution Center 12795222 Host Guarantee 7787290 Resolution Case). This review is a CLEAR VIOLATION of Airbnb's "Terms of Service", Section 10.2, that states "ratings and reviews by guests and hosts must be accurate and may not contain any offensive or defamatory language." Given the extreme seriousness of the allegations against me, I have repeatedly contacted Airbnb's customer service to request this review be removed from my profile. A customer service team has refused to do this. And I have also been denied access to a supervisory review of this decision. I am a long-term SUPERHOST, with an unblemished record of 5 star reviews. I ve never had to face such dishonest and PERSONALLY DEFAMATORY charges by a guest in a public review. I am even more upset by Airbnb's refusal to honor their Terms of Service. Ken Deavers