Was at a wedding in November and thought the hotel...

Was at a wedding in November and thought the hotel was magical.
When I went for lunch today it was a different place.
Very slow service
Not a good selection of bar food (didn't want dinnear)
No toasted sandwiches .
No coleslaw?????
Brought cheese ciabatta instead of chicken.
Group of women at next table were starving thought they had been forgotten service was so slow.
It was mid term so maybe cut them some slack.
Won't be going back in a hurry.