A year ago I stayed here while with a group for a ...

A year ago I stayed here while with a group for a wrestling tournament and it was ok. This year for another tournament my group arrived before I did. I walked in to register for a stay for the next night. I provided the two ladies (one young, one older) with all my info (Honors #, Drivers License, Credit Card)...The whole time, I'm thinking that the reservation is being made. I started to get a little aggravated by the back and forth laughs and giggles between the two while they were entering my details (so I thought). They told me I was all set for my tomorrow checkin.

Next day, I returned to check thinking I had a reservation while my group was waiting at the lounge. Needless to say, I never checked in. The front desk clerk (older lady) played this whole song and dance pretending to look up a reservation that she knew she didnt enter. I let the charade go on for about 15 minutes as she pretended to act like I never stopped in there the day before although i repeated the dialogue from the day before and even stated the other clerks name which she was laughing and giggling with the day before.

At this time another guest came in and that's when she literally tried to look past me to assist the other guest.

Now this is approximately 25-30 minutes dealing with this lady and the only thing she could say was "are you sure you came in yesterday and made a reservation because we dont see you in our system". At this time, I was furious and asked her what did she do with all of the information I needed to provide them with yesterday. She persists to act stupid by saying I never was in there the day before and that I didnt make a reservation.

The guest who came in behind me who was waiting patiently began to ask if I was alright because it was visible what was going on. I told him it was a case of being too dark!

Even in the midst of all that, since, according to her, that I never made a reservation, not once was the offer made to create a new reservation until I grabbed my ID back and told her exactly what I felt about the situation (my being too dark and in my coaching gear).

To wrap this up, because of the profiling and BS I experienced at this establishment I ended up at the Residence! So I have the staff at Virginia Crossings to thank for making that happen and I doubt if I will ever stay at another Hilton! I know my group will reserving at other establishments because of the ordeal I went through!