Tera Powell

Review of Boardman Nissan

I found Boardman Nissan to be very unprofessional,...

I found Boardman Nissan to be very unprofessional, unorganized, and chaotic. I purchased from Richard Slider, who did nothing to facilitate the deal. All questions were either danced around or immediately forwarded to John Eaklebarry. The vehicle needed a few things touched up paint wise and I asked repeatedly if it would be done and ready for pick up. This was danced around and when I questioned John I was told that this is what they call "we owe you" and they would take care of it with a scheduled appointment. I picked up the vehicle, scheduled an appointment, showed up to drop off my car and get a rental. I was told at the service desk that I wasn't in the schedule and they didn't have any rentals. After some scrambling a rental was located and I was on the schedule. I specifically said that everything that needed done was on Richard's "we owe you" list.
I was called and told it was ready. I get there and half of what was needed was NOT done! I asked that the service guy get John. John comes out and I asked why nobody bothered to get the form or ask Richard what needed done OR call me to ask. He said that he didn't think Richard worked there any longer a d didn't know where the form was. So I still have areas that the dealership "owes" me. The solution, asked for paint to do it myself....and of course they do not have any it had to be ordered. I am to check back with John in three weeks. Customer service? Where? Why should I have to do it since it was all on the "we owe you" form. The ball was dropped big time on every aspect!
This was the most frustrating, unorganized, mess of a car purchase! I will not buy from this dealership again!