Awful for manual wheelchair users, the loose brick...

Awful for manual wheelchair users, the loose brick pathways damaged my wheelchair, and jolted me about totally spoiling my day.
The animals were OK but not many of them and the whole place looked tired and unkempt. The guy that did the animal talks was pleasant enough but it seemed a snippet of information and then allowed to stroke the animal and that was it... After going to two of them we decided not to bother with the other 'talks'.
Someone had nailed, 2+inch nails through an outdoor sign into the wall of the amphibian building leaving 2 inches of nails all on the interior wall. Both my 8 year old son and my partner got injured by these nails. We reported it to two female workers but over two hours later the nails were still there. Spoke to the manager and she was very abrupt forcing us to go to first aid (even though it has been over two hours and I had already treated them) the manager showed severe anxiety issues and was very abrupt when I was trying to explain what had happened almost to the point of telling me off!!! By the time we left the nails were still there!

Wouldn't recommend or revisit.
With a few changes this place could be so much more.

I FIND THE RESPONSE FROM THE OWNER INACCURATE. THE LADIES WE REPORTED THE NAILS TO WERE WEARING THE UNIFORM TSHIRTS AND SHOULD HAVE REPORTED THE NAILS WITH NO EXCEPTIONS. THE NAILS WERE STILL THERE AND DANGEROUS AS WE CHECKED JUST BEFORE WE LEFT. THE LADY IN THE FRONT OFFICE WAS GRUMPY AND VERY RUDE AND ANXIOUS WHICH SHOULD BE ADDRESSED AS SHE STATED SHE WAS THE MANAGER... I AM SORRY FOR HER DEPRESSION WHICH I ALSO SUFFER BUT SHE SHOULDN'T BE DEALING WITH PUBLIC INCLUDING YOUNG CHILDREN IF SHE PRESENTS LIKE THAT.
YOUR RESPONSE WAS VERY RUDE.

ONE LITTLE GIRL GOT BADLY SCRATCHED IN THE FACE BY YOUR PET CATS THAT ROAM FREELY AROUND THE SITE. . SHE WAS TOLD BY YOUR MANAGER THAT SHE SHOULDN'T HAVE STROKED IT! DISGUSTING.

YOU WERE NOT IN THE OVERPRICED SHOP WHEN WE LEFT AS ONLY THE DEPRESSED MANAGER WAS THERE! AND I HAVE PHOTOS TO PROVE IT! WHY LIE?

IT WAS AN EXPENSIVE RUBBISH DAY OUT. I ADVISE OTHER DISABLED PEOPLE (AS DISABLED ACCESS AND TOILETS ARE SHOCKING!!) AND FAMILY'S TO AVOID AND I WILL BE REVIEWING HOO FARM ON OTHER SITES TOO TO MAKE PEOPLE AWARE OF THESE ISSUES.

IF THE OWNERS CANT TAKE CONSTRUCTIVE CRITICISM ON HOW TO IMPROVE... ESPECIALLY SAFETY MEASURES THEN THEY SHOULDN'T BE RUNNING A BUSINESS!