David Turner

Review of Dick Masheter Ford

My wife and I dropped off our 2004 Mercury Montego...

My wife and I dropped off our 2004 Mercury Montego van on Sunday evening, February 23, 2014. The back door would not open. We were instructed it was a dealer only repair. We never received a call about the service. My wife had to call them on Thursday, February 27th. Their response - sorry we have been really back looged. We will get to it tomorrow. We never received a call. Today, March 3rd, we picked the van up from their service department. They never looked at it. They never called us. Their excuse was they were really back logged. I wonder how many other repairs were moved ahead of ours? Awfull service!