They made a mistake on my birth date and refused t...

They made a mistake on my birth date and refused to correct it. They asked me to pay it again since they no longer had the file. I have it and sent to them, but they still wouldn't do it. Very hard to work with.

In the answer below, they're saying we never sent them the original, which is a lie. Please send me an email address I can send the original copy too and I will update my review.