I booked 2 nights at this hotel for 2 weeks alread...

I booked 2 nights at this hotel for 2 weeks already and the problem is not solved yet.

I used 1 free night on 14 July and another paid night on 15 July. First, they can t find my money. I contacted them everyday but never get any replied. Finally, they found the transaction has been made completely.

Two weeks later, they sent me an email again that Accor Thailand did not reply them to confirm about my FREE NIGHT BENEFITS!! Therefore, they modified my booking only for 14 July as a paid night. THAT S IT!!!

Is this a normal practise for a so called WORLDWIDE HOTEL CHAIN???

What a mess!!!