Check in and was told my twin booked room had been...

Check in and was told my twin booked room had been upgraded... Great.
Checked my online booking later, the room was what I had reserved.
Room was dusty and not clean.
Ordered room service, soup and two Pasta dishes, pasta was raw and was not a good sauce.
Left to attend a concert on the way requested with the person on reception that the room be made up and informed him of the lack of general cleanliness. He apologised and said it would be done.
Returned three hours later to an untouched room, as we had left it. Tried to call reception three times but the battery in the cordless in room phone was drained. Gave up.
On the way to breakfast, we passed the person who was on reception the previous night and told him that nothing had be done. His was response was sorry about that
Breakfast was more of the same, ordered coffee when we sat down, after 15 minutes we asked if our coffee were coming, told they had been given to someone else and waited for new ones to be made. This also happened again later when we ordered another round.