Boyfriend and I checked into hotel on friday Decem...

Boyfriend and I checked into hotel on friday December 7th.. When we got to room, they didnt gv us 2 extra pillows and requested, and only had 3 towels in the room so we had too ask for both.. We left hotel for dinner and to pick up our badges for convention we were attending that weekend. We got back to the hotel, and as soon as we walked into our room, we get call from front desk, asking if we had smelled smoke in the hallway, which we hadnt, and told them we do not smoke either... When i say called they called when we got to the room, I MEAN LITERALLY WHEN WE WALKED IN THE DOOR..... WELL, im doing my banking and noticed that, not only did they deduct the 20, which was supposed to go back in our account, of which account said charge was reversed at first, but then, I look and they deducted another $20 so that was $40.. Then, they not only deducted the cost of the room,$245, they deducted $200 as well.. I called the hotel and was told that we were charged another $200 because we were smoking in the room, WHICH WE WERE'NT AS WE DO NOT SMOKE.. WE stretched our budget so we could get away from dealing with treat ourselves so we could forget about my husbands liver cancer.. We were'nt expecting to find that were $240 short in our bank account which leaves us with $100 till payday which is the week after nxt.. They said absolutely nothing to us as we checked out on Sunday morning because theyre was nothing to say as we are ex smokers..I called and was told they couldn't do anything and to call manager in morning.. No, Im sorry if there's a misunderstanding, and we'll take care of this misunderstanding, just telling me there was non smoking hotel!!! I will post this every single day to make sure that they know how the staff treat their patrons!! Again, we dnt smoke..Who thinks this is totally absurd!! I actually feel betrayed as we have always had a high opinion Hampton Inns as this is the only hotel we use when we go anywhere, including trips to Yale for husbands cancer..I CANT BELIEVE THEY WOULD DO THIS TO A LOYAL CUSTOMER.. They didnt even ask if we smoked in room, they asked us if we smelled smoke in the hallway.. They didn't even ask us if we were smoking which we were'nt.. If staff felt we were smoking, the manager or staff should've came to the room to see for themselves, that we weren't.. ASKING IF WE SMELLED SMOKE IN THE HALLWAY DOES NOT CONSTITUTE BEING ACCUSED We are more than livid and hurt by the staff of this hotel.. $240 is a lot of money for us, as is for alot of people, but even worse knowing that we are being robbed by hotel we have trusted and loved for years...YES I SAID WE HAVE BEEN ROBBED!!! MERRY XMAS TO US.. THAT WAS OUR XMAS MONEY FOR OUR GRANDCHILDREN.. I WILL BE CALLING THESE PEOPLE EVERY 30 MINUTES UNTIL THIS IS RECTIFIED!!! THIS ISNT THE HAMPTON INN THAT I LOVE GOING TOO! I wish i didnt have to come here and post this review, but i dnt know what else to do!!!!!