The worst experience of my life.

The worst experience of my life.
1. Forgot my key when I left the room to go get a coffee (because their coffee is bad) and because my friend who actually booked the condo was out, they wouldn't let me back into the room. Even though I had someone who was up in the room call reception and explain they wouldn't budge - I was stuck outside for 3hrs at night in wet board shorts! It is a 3bedroom 2 story condo and yet they would only let the person who booked back in???? Yeah that makes sense.... Don't you have a duty of care to ALL the guests.

2. On the way out of the building it was 5am and silly me left the room key in the room thinking I was leaving so wouldn't need it - bad move - subsequently stuck between the lift and the outside door without a key

3. Terrible food and rediculously over priced average service. I can't believe someone let these children run a hotel especially under the Versace brand!

4. I have never been treated so badly in all my life.