Melody Koontz

Review of Airbnb

My Airbnb account was suddenly deactivated! I cal...

My Airbnb account was suddenly deactivated! I called several times. Gave them all of my payment methods and a receipt from the last Airbnb we stayed in. All of the reviews of me as a guest have been very positive. They claimed I had "broken" the Terms of Service but would not tell me how!! They said they emailed me to warn me of this decision but I have not rec'd an email from THEM. They pretty much own the market on vacation home rentals..a monopoly. Now I cannot stay. We remodeled our house next door after my FIL died and had planned to Airbnb it. Not now! I have not violated the TOS...but if you read them they can deactivate a person for anything they decide is relevant with no way to defend it...and they make that clear. Who reads the TOS on everything? Unbelievable.
They did tell me it was a tech error on their part and a senior official would contact me. From researching Airbnb online...that is not going to happen.