My wife and I stayed at this hotel while in London...

My wife and I stayed at this hotel while in London for our first Wedding Anniversary. This was one of the best experiences I've ever had in a hotel. When we arrived, the Hotel was clean and the atmosphere was relaxed and modern. The reception staff member was extremely friendly and helpful. Now we did get lost on the way to the room but that was probably our fault.

We stayed in one of the Hotel's (new) Deluxe Premium Rooms and I have to say it was incredible. The bathroom in particular was amazing! We were greeted in the room with two puddings and a bottle of wine. This was along side a hand written card from the Hotel's Customer Relations Manager (who I've forgotten the name of, sorry) which congratulated us on our anniversary. I had merely mentioned it during the booking. I was not expecting such a nice gesture.

We used the Hotel bar which was really nice. Sat next to the fire and the staff were friendly and attentive.

All in all the whole stay was amazing. One criticism I have is over the Hilton phone system as I made several attempts at calling the Hotel and the system is extremely frustrating. Even the operator admitted this. However this is no reflection on the Hotel itself or any of their staff.

I would ABSOLUTELY recommend this Hotel and will definitely be staying here again!