It pains me so much to give a negative review to M...

It pains me so much to give a negative review to Marriott. I have been a loyal Starwood member for the past four years and while I was skeptical about the merger I've had nothing but positive experiences in the Marriott brand hotels... that was until this trip.

The hotel itself is not conveniently located anywhere; however, there are restaurants and stores within walking distance. I was really hoping for a getaway from Singapore that I could return to monthly, but sadly am I disappointed. I found the staff to be rude my first night and next morning. That's not to say that everyone was rude, but there are some bad apples. To be fair housekeeping was amazing and the staff in the club lounge are world class.

I arrived around 9/9:30pm at the hotel and was told the restaurants are closed, but the bar has bar foods I can order until 1am. Came down after unpacking around 11pm and they told me the kitchen was closed, but that I could order room service. I ordered as suggested, but it took several attempts to reach an operator. When I finally was able to place my order I was told food takes about 45 minutes. 75 minutes later food hadn't arrived so I called downstairs and again no one picked up. When I did reach someone the told me did was already being sent up. So 90 minutes after I ordered the food shows up. It's cold and incorrect, but since it's 1am I don't have the time nor energy to wait for them to fix the order.

I really wanted this hotel to be my regular weekend escape or to stay here a week at a time. I hope Marriott opens up a new property near JB Sentral with the quality of their SPG hotels.