Had made an appointment to have my oil changed and...

Had made an appointment to have my oil changed and was told who my point of contact would be. After waiting almost 40 minutes and finally being told that he was busy with another person, I was helped by someone else in the service department. I then began receiving text messages to my phone from Joey who I was Initially supposed to meet upon my arrival to the service area.
He continued to send me messages with links to see things like my cabin and engine air filters, non of which would work. I then received the final invoice and was instructed that I could pay through another link, which I declined to do until after I saw what was actually done.
The 3 star rating was given due in part to how impersonal my visit was. If you are a person's point of contact and you can't meet them at the beginning of their visit then, before they pay for services rendered, you make it a point to see them so that they can know that they are not just another number. When I went to pay for my service, it just so happens that Joey actually knew me because he worked with my wife at another establishment years ago. He really is a great guy, but Honda needs to bring back more human interaction then just the hi and bye that they are using now. Don't get me wrong. Technology is an AMAZING thing, but human interaction builds more trust and faith.