Janene F

Review of Maui Memorial Medical Center

My husband went to the hospital in May for an emer...

My husband went to the hospital in May for an emergency. We received the bill in July which I promptly paid. Ever since (4 months now) they've sent past due statements even though I sent proof of payment and they confirmed the payment was misapplied to my account instead of my husband's. They kept telling me not to worry they would get it straightened out. They straightened it out alright...they sent us to a collections agency. When I called the billing department they say there is nothing they can do and won't allow you to talk to someone who can. Furthermore if my payment was applied to my account why was I never notified or refunded? I believe the funds have been misappropriated and they are hiding that fact. I am now in the process of filing grievances with the Better Business Bureau, Consumer Affairs for he State of Hawaii and the Attorney General's office. This hospital is a great place to avoid at all costs.

Update 11/22/19: After the owners response to contact their quality service line I've still received no assistance in resolving their billing issue. I've left two messages and I've heard zip, zero, zilch, nada, nothing whatsoever.
I guess this says it all. They aren't the least bit interested in helping people or fixing their screw-up. Pathetic!!!