I made two orders over a month ago and have yet to...

I made two orders over a month ago and have yet to receive them. I have reached out to their customer service over 4x and although I get an immediate response, it is always unhelpful. You get told that the agent has escalated the issue to the team and that it is of highest priority, and someone will get back to you. But they don't. And then you reach out again and they ask if you checked your spam, but you did, and nothing is there. And then the cycle repeats. I have now escalated the matter to my credit card company to dispute the transaction.

It's not the end of the world, but I'm writing this review to spare you the hassle. Especially if you were, like me, ordering air purifiers because of the fires on the west coast. If it were a t-shirt that's one thing, but I don't want others' health to be jeopardized because of shady business practices.