Adviser don't care about delivery address

Adviser don't care about delivery address

We are a 24 hours a day office and their delivery service claimed to have tried to deliver the parcel to our office at 15:58 yet watching their online tracking system the driver was still 3 miles from our office,

Adviser just a said don't worry we will remove the shipping cost, no interest in making sure our delivery details were correct to make sure the item could be delivered right.