Chelsy Reed

Review of Reno Hilton

We paid extra for a concierge room and our keys di...

We paid extra for a concierge room and our keys didn't work in the lounge. I spoke with3 different staff members on the phone and each one of them rudely hung up on me. They did offer to bring me a new key, but the lounge was only open for 10 more minutes and we were checking out so that wasn't useful. The room was nice, casino was fine. Low rating due to how the staff handled my issue.