Nicole Hammond

Review of Evans Cycles (UK) Ltd

Very happy with the service I received here. I do ...

Very happy with the service I received here. I do try to patronise my small local bike shops when I can, but sometimes Evans is the only place with what I need at a reasonable price. I ordered a particular pair of wheels last week that I couldn't find elsewhere and it was only when I'd attached the cassette, skewers, rim tape, tube and tyres that I noticed the rear wheel had a distinct wobble when it rotated. Not at all acceptable for a brand new wheel.

I went back to the shop the next day, expecting to get a typical big-retail response of "sorry, the only thing we can do is order you a replacement" which would have been a real pain seeing as I'd fitted everything. But no! The sales people pointed me to the workshop, where a mechanic trued the wheel in about 3 minutes, no questions asked. Perfect.

AN UPDATE: Some time after I wrote the above, the rear wheel started making an intermittent "crack" sound. It drove me nuts for months, since aluminium bikes are notorious for making sounds appear to come from the wrong place. I tweaked almost everything on the bike until I managed to trace it to the rear wheel. Again, I took it back - bear in mind this is months since I bought it - and this time the mechanic traced the problem to the hub - some issue with the original wheel build - and fixed it. Not all that happy with the wheels themselves (though they are finally ok now) but I'm very happy with Evans.