not a review of the HQ but the extreme lack of cus...

not a review of the HQ but the extreme lack of customer service (can't find another way to review the service).

Good luck getting help if you have a problem. Hosts seem to be bound by the rules of AirBnb and can't help you, even if they want to. There's no customer service link for renters. The red tape has exploded tremendously in the 5 years I've been using them, and not in a good way. This used to be a wonderful alternative to hotels but after the trips I've already paid for, I'm out. They should change their name to Air BnBS.