Mark Lund Review of Autobahn USA
A few months ago I was in the market for a second ...
A few months ago I was in the market for a second vehicle and was interested in a BMW sedan. A variety of searches brought me to Autobahn USA in Westborough, MA. I have leased or purchased many vehicles over the years with questionable customer service, but Autobahn USA brought the entire experience to a five star level. When I first walked into their spotless showroom I was greeted by Nicholas who reviewed a variety of BMW s in my price range. I can best describe this stage as casual with no pressure. Simply an inventory review. Taking one for a test drive, Nicholas went over the variety of options and benefits around the type of BMW I was looking to purchase. I think many of us dread the negotiation aspect of buying a car, but this is another hallmark of customer service at Autobahn. It was a relatively simple negotiation. Nicholas pulled this model BMW up on Kelley Blue Book ran the Carfax and the price was right where it needed to be. In finance, Renel presented a variety of options and took extra steps to insure a competitive interest rate. When I picked the car up, I was introduced to Erik in the service department who gave me a tour of the facility and offered some service details on my vehicle. After my visit he emailed me a PDF of the manual (it s more of a book than a manual!). I have never written a review for an auto dealership but Autobahn USA represents much more than that. Given the quality level of customer service from all departments, I highly recommend Autobahn USA if you re in the market for the quality inventory they represent.
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