Renee Pearson Review of Marriott Hotels-Key Bridge Mar...
READ THE NEGATIVE REVIEWS!!!!! I have stayed in ...
READ THE NEGATIVE REVIEWS!!!!! I have stayed in many Marriott but this by far the worse one!!! I always read the reviews but only believe half of them. But in this case every negative one was true. Upon check in the lobby had a strange smell, glass doors were very dirty. Elevators to the room were dirty and old as well. Hallways to the room were like walking through a dungeon. It had rained that night and water was all over the floors. The bathrooms were very dirty and small, hair from the previous guest was still on the floor. Shower was so small you had to touch a dirty wall on one side and the nasty shower line on the other side. Air conditioning did not work. Called the front desk at 10:25 am to report this, came back to the room at 10: 39 pm to a hot room. Called the front desk, they sent someone up and still no air. At 8am next morning was awaken to a work truck unloading heavy equipment in the parking lot and a backhoe doing work. Upon checkout I reported my experience to front desk to get a simple reply of "Oh well, sorry you had a bad stay". Not good customer service to say the least !
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