We originally stayed in the Diana's Oasis and whil...

We originally stayed in the Diana's Oasis and while I was taking a shower, I noticed there was black mold everywhere including the walls, ceilings, outside the shower and it was starting on the trim. My husband went to look and he said we are switching rooms. I spoke with Sarah at the front desk and she was absolutely respectful in every manner & did her best to accommodate us. She moved us into a new Diana's Oasis and that room wasn't as bad but still showed black mold. After speaking with Sarah again, she arranged for Liz to check another room, this time the apple room 521. She said she didn't find any old but she herself cleaned the shower again to be on the safe side. Both Liz and Sarah were amazing and genuinely concerned. The first room had an electrical outlet in the bathroom that was broken. There are cracks in the concrete. Also, we wanted to go do the paddle boats but there was only one boat and it was filled with water. Not to mention not one time did we have any maid service. Either way, we are gold members and clearly have stayed many times at all three locations. I've never had an experience like this but am completely disgusted with the room. We were celebrating our first anniversary and even though we got into the third room, it wasn't til midnight so therefore, we literally unpacked and went to sleep so we did lose one night of our two night stay. If it wasn't for Liz and Sarah, we would have left the first night. However, I am extremely upset and would like a manager to call me regarding this. When we were there, we did ask for a manager but they were not working at the time.