I've stayed here two years in a row for a conferen...

I've stayed here two years in a row for a conference, I've stayed for other events, pleasure, etc. Long in the short is, this hotel leaves a lot to be desired. Slow check in (molasses could move faster in a Chicago winter), filthy guest rooms, no toilet paper (yup, you read that right), non existent Wi-Fi, climate control that couldn't figure out the difference between winter and summer, staff that just don't respond/care, B.S. excuses from staff about issues and inability to schedule for a large group. I've sent concerns through the channels that the hotel provides and have yet to get a response. Oh, good luck using their in house Wi-Fi to check email. Speedtest won't load on their network, neither will Office 365 mail. 2 yr old MacBook Pro which works perfectly elsewhere. Also, i couldn't access Google reviews for their hotel, so I'm writing this from my phone.