We first met Steve and Helena (owners) in 2005 whi...

We first met Steve and Helena (owners) in 2005 while purchasing a Hot Springs Hot tub. Since the day their company installed the unit (exterior in ground installation) we have enjoyed 15 years of first rate service and, yes, we are still using it today. A few days ago I noticed the unit had lost a fair amount of water so suspected a leak. I checked the unit over including the drain caps and the mechanicals but could not spot the source of the leak. I went over to AZ Hot Tub Co and met with the owners; they indicated the first step was to replace the caps even though there was no obvious sign they were the culbrit - I was dubious but agreed as Steve handed me 2 caps. If that failed the second step would be to come out, extract the unit, put it in their shop, fill and test for the leak, make the repair, stress test, and reassemble with new insulation etc. We would be talking serious 4 digit $ numbers for parts and labor...on a 15 year old tub. Well folks, I'm proud to say the caps proved to be the solution! Customer satisfaction is real, not a slogan at this firm. One final note: if we had to go the repair route and deemed it too expensive for such an old unit they offered a really good deal on a new replacement. It's always fun dealing with these true professionals and I would give this family owners 6 stars if the system allowed!