Transfer from Gran Canaria Airport to Playa del In...

Transfer from Gran Canaria Airport to Playa del Inglis. We booked through a third party, "Holiday Extras" and paid for a speedy shuttle transfer (no more than 4 drop offs before ours). The coach to the hotel actually made 6 drop offs before ours. I contacted Holiday Extras and to be fair they took it up with Hoppa and were provided with a schedule by Hoppa which showed that the coach was only scheduled to make 4 drop offs before ours - doesn't change the fact that it made 6 and that we didn't get what we paid for. Whether the driver or the company but someone is not being honest.

Update following Hoppa response below:
Presumably Hoppa "attending to this" doesn't involve me as two months down the line they've made no effort to find out who I am or to contact me - a lip service response aimed not for me but solely for people who might read this review, very cynical.