Dealing with Kodak is a nightmare because you're n...

Dealing with Kodak is a nightmare because you're not dealing with Kodak. You're dealing with a call center in what one would presume to be India, based on accents, but no one will confirm their location. They repeatedly refuse to listen, talk over top of you while you're answering their questions, and refuse to transfer you to anyone in the United States or allow you to talk to anyone else. Either the issue is their work policies or that English is not their first language because after you explain the problem, they ask you questions for which you just gave them the information. For 8 months, I have dealt with Kodak Tech Support and still I have a Hero 7.1 that only prints 40-60 pages TOTAL in B&W Draft quality only... which uses up BOTH the black AND the color cartridges. They have twice sent "real Kodak ink cartridges" to me, but have no records of this or any previous conversations. I have twice purchased ink cartridges labeled "Kodak" from Sam's Club and Walmart, and while the tech support listed Walmart as a location to purchase the Kodak cartridges, he went on to say that they if they were not from the Kodak website, that they were old or re-manufactured.

Upon calling Eastman Kodak Company at this address and number, the guy who answered sounded like a guard on a walkie talkie. The first number he transferred me to never answered and eventually disconnected. When I called back, he tried another number, which allowed me to follow prompts regarding printers, HOWEVER, at the end, as I was waiting, it suddenly began talking about "having your Kodak camera handy." Further proof that Kodak has issues in every aspect of its company, and if you look around the internet, you'll find an endless number of people complaining about the same incredulously small number of pages or photos they are getting from the Kodak printers.

Reaching anyone seems impossible, so my advice is to avoid Kodak printers and instead use HP printers. After years of faithful service, I was lured away from my older all-in-one HP and Lexmark printers by the promise of Kodak's superior economical printing, which is costing me around $1.84 a page I believe, AND countless hours of phone calls and online chat to try and resolve my issue over the past 8 months.