Lori Fields

Review of Heathman Hotel Portland

My Daughter was married in downtown Portland on De...

My Daughter was married in downtown Portland on December 30, 2017. I made a reservation at the Heathman Hotel for that night so we wouldn't have to drive home late. We arrived about 11 pm and went straight to bed. We never unpacked. The next morning we ordered room service, ate and had coffee. we got dressed and drove home. It was later that I realiized that I left my jewelry on the bedside table. I called and was given to lost and found. They transferred me to housekeeping, I was told there was no jewelry left in my room. This wasn't a matter of did I or didn't I leave it. I know for a fact that I left it, I called back and asked for the manager. Her name is Darren, Out of at least 10 calls made to her she only returned one and I was at work. She made no effort to investigate who entered the room when we left or perhaps checked to see if it was misplaced in lost in found. I gave her plenty of time to respond. I called again and this time talked to a supervisor named Jennifer. She assured me that there is a protocol for these situations. She had me email her a photo of the jewelry and said she would start the process and call me later. No call ever came. The necklace I was wearing was of sentimental value and can't just be replaced. I also lost earrings and a bracelet but at least they can be replaced. I know that it was my mistake to leave them there but accidents happen. This hotel should in the very least treat customers as if they care and investigate when something does go wrong. I will never stay there again and I will tell my story to all who will listen .