We were a rebook and had a voucher to the Hyatt. A...

We were a rebook and had a voucher to the Hyatt. Absolutely phenomenal staff! We walked in about midnight, our room was upgraded and the staff made sure we knew about all the amenities that we desperately needed after 28 hours of travel. In the morning, the staff was so caring and uplifting, we wish we could have stayed longer. Mackenzie and her staff helped out more than they knew just by being understanding and accommodating.