My friend who is a British citizen, lost her passp...

My friend who is a British citizen, lost her passport in Lucknow and the man on the phone in UK, gave her an appointment three weeks hence, and asked her to visit Delhi for an interview. Now she is going to visit Delhi twice. Once to interview and then to collect her passport. Doesnt make sense. They wont even let British nationals into the High Comission without an appointment. At least treat your own people with some respect, instead of being so full of yourself