Tobias Betz

Review of Steigenberger Hotel Berlin

Disillusionment at check-in, the queue almost reac...

Disillusionment at check-in, the queue almost reached the exit. Only the most necessary information was given at check-in. We were not offered luggage assistance.
We also wanted to print our boarding passes for the return trip, but unfortunately the cartridges on both printers were empty. These were still not exchanged 2 days later despite notifying the reception. However, the front desk printed them out.

There is no information folder in the room, just a QR code that can be scanned. There was also no small present or personal greeting, as we have seen in other hotel classifications. Despite the telephone, there was no question whether the room was okay. Even when I wanted to reach the reception and no one answered, there was no call back to the room. A real shame.

The rooms were okay, but are on a good 3 star level. The granite in the bathroom in the shower was dull with limescale deposits, a wrong cleaner was used around the toilet, which left streaks on the natural stone. Despite the thermostat in the shower, there was no constant warm water, but if you like alternating showers you will get your money's worth here.
The minibar was empty and was only refilled upon customer request. Impossible! But good to save costs ... The instant coffee (!) In the room tastes disgusting, but the cocoa was okay.

The window was not really tight, the beds were very hard, we were in pain in the morning. The TV quality is poor, the advertised high-speed internet is a joke and works poorly. However, the rooms are well insulated and it was very quiet (6th floor). The carpet is very comfortable.

The biggest disappointment was the spa area. Changing rooms at primary school level, to shower you have to hold the button down with your hand. The water in the "mini pool" is maybe 30 degrees, too small to swim, too cold to relax. There were two showers in the sauna area that had large black spots, just like the floor of the pool. DISGUSTING! Just like the dirty spots on the dome light above the pool. We were only in this area once for 30 minutes and then never again! A shame for such a hotel!

We didn't use the fitness area, but it looked nice. But there is not more than a handful of devices and a fairly large yoga area.

Excellent, however, the breakfast, extremely good coffee, delicious omelets, wide selection, fresh juices and and and. Here you have to give a clear praise! We were looking forward to it every day.
At the same time, there is not enough staff for this, which should definitely pay more attention to the guests, instead of just looking at the tables that need to be cleared. I often went straight to the staff, otherwise I would not have been noticed.
One day, many guests were queued before breakfast in the morning because the buffet was full and the hotel could not handle the crowds. We have never experienced THAT in any other hotel. Sad but true.
The staff also did not know about their own food selection. Despite asking, I was given the wrong answer. Good thing I have no food allergy, something could go wrong ...

The staff were all very nice and helpful and the hotel owes it only to those we give 2 stars for the stay!
Unfortunately, they were completely busy with work and you get that as a guest.



Nevertheless, the bottom line is that we have already been to other hotels that have already performed better with 3 stars apart from breakfast.

For us, this hotel is more of a "Abstiegberger". It was our first time in a Steigenberger. And this is the last time.