Jazz Buzzard

Review of germain toyota

My car purchasing experience at Germain Toyota was...

My car purchasing experience at Germain Toyota was not a pleasurable one. I walked in on Dec 28th and didn't leave with a reliable car until the end of February. Although some of the issues were not their fault the way they handled it was often times not to the highest standard of customer service. It took a lot to get them on the phone at times after I found the car I originally purchased was faulty. They were generous enough to let me swap one car for the next one but that was a hassle, and upon getting my new car I realized it wasn't up to the Certified standard when it came to the wheels. All in all I believe Germain is a good company but they severely mishandled my situation. Also when I found out the car wash they promised would be built wasn't I wasn't too happy either