I got quotes from 3 companies before going with Eu...

I got quotes from 3 companies before going with Euro-Tech. Not only did their product seem the most advanced, their salesman took the time to explain and compare the wide range of replacement windows available. He had samples of various available window frames and an entire Euro-Tech window assembly. He answered every question I asked, and I had many. So many, in fact, that he was with me for more than 4 hours, and never showed even a hint of impatience. I ordered 4 windows.

The gentlemen who installed the windows were professional, worked quickly but efficiently and were very courteous. Because I was so curious as to the actual process, I watched them during every step of the process. Although I tried to stay out of their way, I'm sure my presence was an annoyance but neither of them so much as hinted at this fact. The older of the two men, obviously the "boss", because he did all the finishing and trim work, couldn't have been more meticulous. When an unexpected problem arose, he was forced to rebuild an entire window box before installing the window. Even though this is included as part of the contract, my situation was extreme and it took quite a while to correct. Also, they did a wonderful clean-up job afterwards, including vacuuming my rug.

Finally, before and after the window installation, I needed to talk several times with someone in the parent company about various issues. I was referred to Tony Navigato, their "problem solving guru". Once again, I had dealings with an individual who was courteous and polite. More to the point, he made it his business to go beyond what would have been necessary to satisfy me - he "bent over backwards" to make me more than happy.

For all these reasons, I would return to this company for any future work I may need to have done in my home.