Bruce Becker

Review of Vivint

Recently we had to have the smoke detector replace...

Recently we had to have the smoke detector replaced. Because of the old detector continually sending out a beep that would not stop we removed the detector and stored it. It was a week or so before the tech came out to replace it. We had misplaced the old unit so he couldn't take it back with him. He gave us a number to call to get instructions on how to send the old unit back. Almost just as soon as he left we found the unit behind an obstruction in the pantry. I called the number and was told they would be sending out instructions and an RMA to send the old unit back. That has been months ago and we've received nothing and still have the old unit.